Fraser Coast · Hervey Bay and Maryborough
Positive Behaviour Support Hervey Bay
Capability Support Services is a registered NDIS provider (4-JFXPAFQ) delivering Positive Behaviour Support in Hervey Bay and across the Fraser Coast, including Maryborough and the coastal villages. We visit homes, schools and supported accommodation to understand what sits behind behaviours of concern, then build practical strategies that fit real family life.
Meet our team
The people behind your behaviour support plan
Our registered Behaviour Support Practitioners work alongside psychologists and allied health clinicians across Capability Support Services. That means families on the Fraser Coast have a wider team to draw on when support needs are complex.
Get to know our practitioners, their qualifications and the way they work before you make a referral.
- Behaviour support practitioners
- Psychologists
- Occupational therapists
- Speech pathologists
- Physiotherapists
When to reach out
When Hervey Bay families and support teams usually get in touch
There is no "bad enough" threshold for behaviour support. If behaviours are making daily life harder or less safe for the person or the people around them, it's worth a conversation.
Big moments at home
Meltdowns, aggression or property damage that are starting to shape what the whole family can do together.
School is getting harder
Distress at drop-off, school refusal or incidents in class. We can work alongside teachers and school support staff so strategies match at home and at school.
Self-injury or unsafe behaviour
When the priority is a safer, calmer and more consistent response from everyone involved.
A big change is coming
Starting school, moving house, moving into SIL or a new team of support workers can all unsettle routines.
Restrictive practices are in use
You need a compliant behaviour support plan and a clear path to reducing restrictive practices over time.
The current plan isn't working
An old plan nobody uses, or a previous provider has left the region. We can review what exists and pick up from there.
Areas we visit
Behaviour support across the Fraser Coast
Hervey Bay stretches along the Esplanade from Point Vernon to Urangan, with Maryborough a short drive inland. We plan visits around where the person actually spends their day, and use telehealth for reviews when travel doesn't make sense.
Hervey Bay
Face-to-face visits across the bay suburbs, from family homes near the Esplanade to schools and community settings in Pialba and Urraween.
- Pialba
- Scarness
- Torquay
- Urangan
- Point Vernon
- Urraween
- Kawungan
- Eli Waters
- Nikenbah
Coastal villages
Support for families in the smaller communities north and south of the bay, combining in-person visits with telehealth check-ins.
- Dundowran
- Craignish
- Toogoom
- Burrum Heads
- River Heads
Maryborough and surrounds
Behaviour support in Maryborough and nearby towns, including participants living in supported accommodation.
- Maryborough
- Tinana
- Granville
- Howard
- Tiaro
How it works
What behaviour support in Hervey Bay looks like, step by step
A clear process that meets NDIS Commission requirements, explained in plain language from the first call.
-
Say hello
Anyone can refer. We chat about what's happening, goals and NDIS funding, then match you with a practitioner.
Within a few business days -
Safety first
If restrictive practices are in use or there's immediate risk, we write an interim behaviour support plan and lodge it with the NDIS Commission.
Within 1 month, if needed -
Understand the why
A Functional Behaviour Assessment through observation, conversations and data across home, school and community.
Across several visits -
A plan people can use
A comprehensive behaviour support plan with proactive strategies, skill-building and safe, consistent responses.
Within 6 months -
Make it stick
Training and coaching for families, teachers and support workers, regular reviews and a progress report before NDIS plan review.
Ongoing
If there are no restrictive practices and no immediate risk, step two isn't needed and we move straight into the assessment.
Who, funding and safeguards
Who we support and how it's funded
Who we support
NDIS participants of all ages on the Fraser Coast, and the families and teams around them.
- Children
- Teenagers
- Adults
- Autism
- Intellectual disability
- ADHD
- Acquired brain injury
- Psychosocial disability
NDIS funding
Specialist behaviour support is usually funded from the Improved Relationships budget in your plan's Capacity Building supports.
- Self, plan and NDIA-managed plans
- Charged within the NDIS Pricing Arrangements
- Private clients welcome
Reducing restrictive practices
We work within Queensland's authorisation process and NDIS Commission reporting rules, always aiming to reduce and remove restrictive practices.
- Human-rights-led, Capable Environments framework
- Support for SIL providers' obligations
FAQs
Behaviour support in Hervey Bay: common questions
Can't see your question? Call 1800 299 399 and our intake team will talk it through.
Do you provide behaviour support practitioners in Hervey Bay?
Yes. Our registered Behaviour Support Practitioners support participants across Hervey Bay, Maryborough and the wider Fraser Coast, with face-to-face visits and telehealth for reviews.
How long is the wait for behaviour support in Hervey Bay?
Waitlists in regional Queensland can be long. Capability Support Services currently has capacity for new Hervey Bay referrals, and intake is usually completed within a few business days.
Do you visit Maryborough and the smaller towns?
Yes. We visit Maryborough, Howard, Tiaro and the coastal villages such as Toogoom, Burrum Heads and River Heads, combining in-person visits with telehealth so travel doesn't slow support down.
Which part of my NDIS plan pays for behaviour support?
Specialist behaviour support is usually funded from the Improved Relationships budget within Capacity Building supports. Your support coordinator or our intake team can help you check your plan.
What if restrictive practices are already being used?
We develop an interim behaviour support plan within one month and lodge it with the NDIS Quality and Safeguards Commission, then work through the Functional Behaviour Assessment towards a comprehensive plan that aims to reduce or remove restrictive practices.
Can you take over from another behaviour support provider?
Yes. With consent, we review the existing behaviour support plan and assessment, talk with the people involved and either continue the plan or update it so support isn't interrupted.
Start behaviour support in Hervey Bay
Send a referral or call us. We'll listen, check funding and explain the next steps, with no long wait.
Reach out to our support team
Have questions or need assistance? Reach out to us directly. Our team is here to help. 
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